Customer Support & Communications

8x8 Review 2026

"8x8 provides complete communication solutions for businesses, combining voice, video, chat, and contact center capabilities into one platform."

Executive Summary

8x8 provides complete communication solutions for businesses, combining voice, video, chat, and contact center capabilities into one platform.

In-Depth Overview

Evaluating the right software in the Customer Support & Communications category is critical for modern businesses. 8x8 has established itself as a strong contender by focusing on resolving key operational bottlenecks.

Our Analysis: CloudTalk excels in ease of use and initial pricing, making it attractive to small businesses. 8x8 offers better analytics and a broader range of integrations for mid-market clients.

Why Choose 8x8?

πŸͺ Small Business

Top Benefits for Small Business

  • βœ“ Lower Monthly Cost
  • βœ“ Higher Number of Integrations
  • βœ“ Better Customization Options

πŸ‘ Core Strengths

  • β€’ Monthly Cost: $22/user
  • β€’ Number of Integrations: 50
  • β€’ Call Queueing: Yes
  • β€’ Advanced Reporting: Advanced Reports
  • β€’ Ease of Use: Very User-Friendly

πŸ‘Ž Limitations

  • β€’ Lags in call queueing (Offers: Yes)
  • β€’ Lags in hd video quality (Offers: Yes)
  • β€’ Lags in advanced reporting (Offers: Advanced Reports)

How 8x8 Compares

See our head-to-head technical comparisons against alternatives.