Last Updated: 2026-05-14
Which Customer Support & Communications tool is right for your business in 2026? We compared 12 features across pricing, integrations, ease of use, and more.
"CallHippo is a cloud telephony solution that helps businesses streamline their communication and enhance customer interactions."
"8x8 provides voice, video, and chat communications, giving businesses a complete contact center and communication platform."
View Comparison For
🏆 Winner for Small Business
8x8
CallHippo is better for small businesses due to its lower starting price and solid basic features.
🏆 Winner for Mid Market
8x8
8x8 is the overall winner for mid-market due to advanced features and better support.
🏆 Winner for Enterprise
8x8
8x8 is superior for enterprises due to its extensive features and customization options.
12 features compared across 9 categories
| Feature | CallHippo | 8x8 | Winner |
|---|---|---|---|
| VoIP Quality | High | Very High | 8x8 |
| Call Recording | Yes | Yes | CallHippo |
| Call Analytics | Basic | Advanced | 8x8 |
CallHippo
High
8x8
Very High
CallHippo
Yes
8x8
Yes
CallHippo
Basic
8x8
Advanced
| Feature | CallHippo | 8x8 | Winner |
|---|---|---|---|
| Starting Price | $12/user/month | $12/user/month | CallHippo |
CallHippo
$12/user/month
8x8
$12/user/month
| Feature | CallHippo | 8x8 | Winner |
|---|---|---|---|
| Third-party Integrations | Limited | Extensive | 8x8 |
CallHippo
Limited
8x8
Extensive
| Feature | CallHippo | 8x8 | Winner |
|---|---|---|---|
| Mobile App Quality | Good | Excellent | 8x8 |
CallHippo
Good
8x8
Excellent
| Feature | CallHippo | 8x8 | Winner |
|---|---|---|---|
| Support Options | Email and Chat | 24/7 Support | 8x8 |
CallHippo
Email and Chat
8x8
24/7 Support
| Feature | CallHippo | 8x8 | Winner |
|---|---|---|---|
| User Interface Customization | Basic | Advanced | 8x8 |
CallHippo
Basic
8x8
Advanced
| Feature | CallHippo | 8x8 | Winner |
|---|---|---|---|
| Team Messaging | No | Yes | 8x8 |
CallHippo
No
8x8
Yes
| Feature | CallHippo | 8x8 | Winner |
|---|---|---|---|
| User Limit | Up to 100 users | Unlimited | 8x8 |
CallHippo
Up to 100 users
8x8
Unlimited
| Feature | CallHippo | 8x8 | Winner |
|---|---|---|---|
| Automated Call Distribution | No | Yes | 8x8 |
| CRM Integration | Limited | Comprehensive | 8x8 |
CallHippo
No
8x8
Yes
CallHippo
Limited
8x8
Comprehensive
Both tools have similar starting points at around $12/month.
CallHippo is highly recommended for businesses that specifically need: lower starting price, simplicity of use, basic call features.
8x8 is the better choice if your primary focus is: voip quality, integration options, customer support.
CallHippo is better for small businesses due to its lower starting price and solid basic features.
See how CallHippo and 8x8 stack up against other top tools.
We've compiled the ultimate buyer's guides comparing the top tools across every major B2B category. See how these platforms rank against the entire market.
Ready to decide?
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