Last Updated: 2026-05-14
Which Forms & Surveys tool is right for your business in 2026? We compared 18 features across pricing, integrations, ease of use, and more.
"SurveyMonkey is a popular online survey tool that enables users to create surveys and analyze responses with ease. It offers a range of features suited for businesses, including templates and robust analytics."
"Jotform is an online form builder that allows users to create and customize forms for various purposes. It is user-friendly and integrates with numerous applications, providing versatile solutions for data collection."
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🏆 Winner for Small Business
Jotform
Jotform is better for small businesses due to its extensive customization and collaboration capabilities.
🏆 Winner for Mid Market
Jotform
Jotform wins the mid-market segment with superior collaboration and automation features.
🏆 Winner for Enterprise
Jotform
SurveyMonkey is preferred for enterprises due to its superior analytical tools and data security standards.
18 features compared across 17 categories
| Feature | SurveyMonkey | Jotform | Winner |
|---|---|---|---|
| Types of Surveys | Multiple types including NPS, polls | Forms, surveys, quizzes | SurveyMonkey |
SurveyMonkey
Multiple types including NPS, polls
Jotform
Forms, surveys, quizzes
| Feature | SurveyMonkey | Jotform | Winner |
|---|---|---|---|
| Theme and Branding | Limited customization options | Extensive customization and branding options | Jotform |
| Advanced Logic Jumps | Basic logic options | Extensive logic and branching options | Jotform |
SurveyMonkey
Limited customization options
Jotform
Extensive customization and branding options
SurveyMonkey
Basic logic options
Jotform
Extensive logic and branching options
| Feature | SurveyMonkey | Jotform | Winner |
|---|---|---|---|
| Third-party Integrations | Integrates with many apps including Slack, Salesforce | Large number of integrations available | SurveyMonkey |
SurveyMonkey
Integrates with many apps including Slack, Salesforce
Jotform
Large number of integrations available
| Feature | SurveyMonkey | Jotform | Winner |
|---|---|---|---|
| Ease of Use | User-friendly interface | Intuitive drag-and-drop builder | Jotform |
SurveyMonkey
User-friendly interface
Jotform
Intuitive drag-and-drop builder
| Feature | SurveyMonkey | Jotform | Winner |
|---|---|---|---|
| Data Analysis and Reporting | Comprehensive reporting tools | Basic reporting features | SurveyMonkey |
SurveyMonkey
Comprehensive reporting tools
Jotform
Basic reporting features
| Feature | SurveyMonkey | Jotform | Winner |
|---|---|---|---|
| Free Tier Availability | Limited free tier | No free tier, start with low-cost plans | SurveyMonkey |
SurveyMonkey
Limited free tier
Jotform
No free tier, start with low-cost plans
| Feature | SurveyMonkey | Jotform | Winner |
|---|---|---|---|
| Team Collaboration Features | Basic collaboration features | Advanced team collaboration features | Jotform |
SurveyMonkey
Basic collaboration features
Jotform
Advanced team collaboration features
| Feature | SurveyMonkey | Jotform | Winner |
|---|---|---|---|
| Mobile App Functionality | Mobile app available with basic features | No dedicated app, but mobile-responsive | SurveyMonkey |
SurveyMonkey
Mobile app available with basic features
Jotform
No dedicated app, but mobile-responsive
| Feature | SurveyMonkey | Jotform | Winner |
|---|---|---|---|
| Customer Support Options | Email and chat support | Extensive support including phone | Jotform |
SurveyMonkey
Email and chat support
Jotform
Extensive support including phone
| Feature | SurveyMonkey | Jotform | Winner |
|---|---|---|---|
| Payment Integration | No payment collection capability | Integrated payment options available | Jotform |
SurveyMonkey
No payment collection capability
Jotform
Integrated payment options available
| Feature | SurveyMonkey | Jotform | Winner |
|---|---|---|---|
| Data Security Standards | GDPR compliant | GDPR and HIPAA compliant | Jotform |
SurveyMonkey
GDPR compliant
Jotform
GDPR and HIPAA compliant
| Feature | SurveyMonkey | Jotform | Winner |
|---|---|---|---|
| Pre-built Templates Availability | Limited templates | Extensive templates library | Jotform |
SurveyMonkey
Limited templates
Jotform
Extensive templates library
| Feature | SurveyMonkey | Jotform | Winner |
|---|---|---|---|
| Advanced Analytics Features | Basic analytics available | Advanced analytics and insights | Jotform |
SurveyMonkey
Basic analytics available
Jotform
Advanced analytics and insights
| Feature | SurveyMonkey | Jotform | Winner |
|---|---|---|---|
| Real-time Feedback Collection | Yes | Yes | SurveyMonkey |
SurveyMonkey
Yes
Jotform
Yes
| Feature | SurveyMonkey | Jotform | Winner |
|---|---|---|---|
| User Limitations | Up to 10 users on premium plan | Unlimited users on all plans | Jotform |
SurveyMonkey
Up to 10 users on premium plan
Jotform
Unlimited users on all plans
| Feature | SurveyMonkey | Jotform | Winner |
|---|---|---|---|
| Share Options | Share via email, social media | Share link, social media, embed to website | Jotform |
SurveyMonkey
Share via email, social media
Jotform
Share link, social media, embed to website
| Feature | SurveyMonkey | Jotform | Winner |
|---|---|---|---|
| Automated Workflows | Basic automation features | Advanced automation capabilities | Jotform |
SurveyMonkey
Basic automation features
Jotform
Advanced automation capabilities
Jotform has a free tier available, whereas SurveyMonkey begins at $25/month.
SurveyMonkey is highly recommended for businesses that specifically need: simpler survey types, comprehensive reporting, user-friendly interface.
Jotform is the better choice if your primary focus is: customization options, team collaboration, payment integration.
Jotform is better for small businesses due to its extensive customization and collaboration capabilities.
See how SurveyMonkey and Jotform stack up against other top tools.
We've compiled the ultimate buyer's guides comparing the top tools across every major B2B category. See how these platforms rank against the entire market.
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