Last Updated: 2026-05-14
Which CRM & Sales tool is right for your business in 2026? We compared 13 features across pricing, integrations, ease of use, and more.
"Zendesk is a service-first CRM company that builds software designed to improve customer relationships."
"HubSpot Service Hub is a customer service software that helps businesses manage customer interactions and service effectively."
View Comparison For
🏆 Winner for Small Business
Zendesk
Zendesk is favored for its cost-effectiveness and ease of use.
🏆 Winner for Mid Market
HubSpot Service Hub
HubSpot Service Hub provides better automation and collaboration tools.
🏆 Winner for Enterprise
Zendesk
Zendesk excels with its integration capabilities and superior performance analytics.
13 features compared across 12 categories
| Feature | Zendesk | HubSpot Service Hub | Winner |
|---|---|---|---|
| Multi-Channel Support | Yes | Yes | Zendesk |
| Help Center | Customizable | Customizable | Zendesk |
Zendesk
Yes
HubSpot Service Hub
Yes
Zendesk
Customizable
HubSpot Service Hub
Customizable
| Feature | Zendesk | HubSpot Service Hub | Winner |
|---|---|---|---|
| Third-party Integrations | 150+ | 50+ | Zendesk |
Zendesk
150+
HubSpot Service Hub
50+
| Feature | Zendesk | HubSpot Service Hub | Winner |
|---|---|---|---|
| Workflow Automations | Simple | Advanced | HubSpot Service Hub |
Zendesk
Simple
HubSpot Service Hub
Advanced
| Feature | Zendesk | HubSpot Service Hub | Winner |
|---|---|---|---|
| Custom Reporting | Yes | Limited | Zendesk |
Zendesk
Yes
HubSpot Service Hub
Limited
| Feature | Zendesk | HubSpot Service Hub | Winner |
|---|---|---|---|
| Price Tier for Basic Plan | $19/user/month | $45/user/month | Zendesk |
Zendesk
$19/user/month
HubSpot Service Hub
$45/user/month
| Feature | Zendesk | HubSpot Service Hub | Winner |
|---|---|---|---|
| Ease of Use | Intuitive | Complex | Zendesk |
Zendesk
Intuitive
HubSpot Service Hub
Complex
| Feature | Zendesk | HubSpot Service Hub | Winner |
|---|---|---|---|
| Knowledge Base | Yes | Yes | Zendesk |
Zendesk
Yes
HubSpot Service Hub
Yes
| Feature | Zendesk | HubSpot Service Hub | Winner |
|---|---|---|---|
| Team Collaboration Tools | Basic | Advanced | HubSpot Service Hub |
Zendesk
Basic
HubSpot Service Hub
Advanced
| Feature | Zendesk | HubSpot Service Hub | Winner |
|---|---|---|---|
| Custom Fields | Yes | Yes | Zendesk |
Zendesk
Yes
HubSpot Service Hub
Yes
| Feature | Zendesk | HubSpot Service Hub | Winner |
|---|---|---|---|
| Live Chat | Yes | Yes | Zendesk |
Zendesk
Yes
HubSpot Service Hub
Yes
| Feature | Zendesk | HubSpot Service Hub | Winner |
|---|---|---|---|
| Performance Analytics | Basic | Advanced | HubSpot Service Hub |
Zendesk
Basic
HubSpot Service Hub
Advanced
| Feature | Zendesk | HubSpot Service Hub | Winner |
|---|---|---|---|
| Mobile App Availability | Yes | Yes | Zendesk |
Zendesk
Yes
HubSpot Service Hub
Yes
HubSpot Service Hub is the cheaper option starting at $1/month, while Zendesk begins at $19/month.
Zendesk is highly recommended for businesses that specifically need: affordable pricing, ease of implementation, multi-channel support.
HubSpot Service Hub is the better choice if your primary focus is: advanced workflow automation, robust reporting features, integrated crm functionality.
Zendesk is favored for its cost-effectiveness and ease of use.
See how Zendesk and HubSpot Service Hub stack up against other top tools.
We've compiled the ultimate buyer's guides comparing the top tools across every major B2B category. See how these platforms rank against the entire market.
Ready to decide?
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